Digital Annual Pass Card FAQs

Digital Annual Pass Card FAQs

How do I add the annual pass card to my iPhone?
Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the annual pass card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the annual pass email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I’d prefer not to use this digital annual pass card, what should I do?
Carolina Raptor Center does not offer physical cards, however, when you check in at the visitor center, your informaiton will be in our point of sale system and you can check in easily at the front desk. The digital card is simply more convenient because we will not need to search for your annual pass. 

I don’t have a mobile phone, what can I do?
Carolina Raptor Center does not offer physical cards, however, when you check in at the visitor center, your informaiton will be in our point of sale system and you can check in easily at the front desk. The digital card is simply more convenient because we will not need to search for your annual pass. 

I have a question about my annual pass benefits.

Please contact us at donate@carolinaraptorcenter.org or 704-875-6521 to update your annual pass records.

My name is spelled wrong/annual pass level is incorrect.
Please contact us at donate@carolinaraptorcenter.org or 704-875-6521 to update your annual pass records.

My family member is on this annual pass account also, how can she/he receive the card?
Navigate to the back of the card (click the small "i" on the front) and use the “Share Pass” button to send the card to your secondary card holder.

I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.